A support/IT ops CV should show how you keep systems running and how you reduce recurring work (automation, better processes, clearer runbooks).
See the general guide: IT CV template (Romania).
TL;DR
- Lead with outcomes: MTTR, incident reduction, fewer recurring tickets, better SLAs.
- Show you can document and automate.
- Mention what you supported (systems, scale, environment).
Quick checklist (before you send)
- Title: “IT Support” / “Systems Administrator” / “IT Ops” / “NOC” (as appropriate).
- 3–6 strong bullets: SLA/MTTR, automation, processes, collaboration.
- Mention what you supported (endpoints, SaaS, network, cloud), scale (users/services), tooling.
- Include 1–2 incident examples: how you diagnosed it and how you prevented recurrence.
Recommended structure (Support / IT Ops)
- Header (clean links)
- Summary (2–4 lines: what you support + how you work + what you’re targeting)
- Experience (incident response + automation + reliability)
- Selected projects (automations, rollouts, migrations)
- Skills (OS, networking, IAM, tooling, scripting)
- Certs (if any, short)
What a strong bullet looks like (Support / IT Ops)
Useful formula: Problem (incident/ticket) + context (system impact) + action (diagnosis/automation) + result (SLA/MTTR/recurrence).
Examples:
- “Reduced MTTR by improving runbooks and alert context for on-call responders.”
- “Automated common ticket flows, reducing manual work and response time.”
- “Root‑caused a recurring incident and shipped a permanent fix (fewer re‑opens).”
No numbers? Use signals:
- fewer repeated tickets, fewer incidents, faster onboarding/offboarding, clearer processes, less manual work.
Bullet library (Support / IT Ops)
Pick 6–10 that are actually true for you, then tailor them to the role.
Incident response & reliability
- “Reduced MTTR by improving runbooks and alert context for on-call responders.”
- “Improved monitoring for [system], reducing time‑to‑detect.”
- “Introduced post‑incident reviews, reducing recurrence.”
Automation
- “Automated common ticket flows, reducing manual work and response time.”
- “Built onboarding/offboarding scripts, reducing errors and time spent.”
- “Standardized configurations via templates (where appropriate), reducing drift.”
Access / IAM / compliance (when relevant)
- “Improved access control and auditing, reducing security risk and support load.”
- “Rolled out 2FA/SSO for key apps, reducing account compromise risk.”
- “Standardized roles/permissions, reducing repeated access requests.”
Endpoint & device management
- “Managed staged rollouts for security policies, reducing user disruption.”
- “Improved patching cadence, reducing vulnerabilities and downtime.”
Collaboration & communication
- “Created short self‑serve docs for users, reducing recurring tickets.”
- “Partnered with engineering to address systemic issues (not just workarounds).”
Signals that stand out (without being flashy)
- Clear ownership: you don’t just close tickets; you prevent repeats.
- Calm incident communication: status updates, timelines, and next steps.
- Small automations that remove toil (and are documented so others can use them).
Common mistakes
- Listing tools without outcomes.
- No evidence of ownership (runbooks, monitoring, postmortems).
- Missing scale: unclear what you supported and at what size.
- No automation/documentation story.
Useful keywords (use only what you actually did)
- SLA, MTTR, incident response, runbooks, postmortems
- endpoint management, patching, MDM (when relevant)
- IAM, SSO, 2FA, access reviews
- DNS, VPN, networking troubleshooting
- scripting/automation (PowerShell/Bash), ticketing systems
Support / IT Ops CV template (copy/paste)
FAQ
Should I include “soft skills”?
Yes, but show them through outcomes: reduced recurring tickets via docs, clearer incident communication, smoother rollouts.
I don’t have SLA/MTTR metrics. What can I say?
Use signals: lower reopen rate, fewer repeated issues, faster onboarding, fewer incidents, clearer processes.
