[NAME] — Support Engineer / IT Ops
[City, RO] (optional) · [Email] · [Phone] (optional) · [LinkedIn]

SUMMARY
2–4 lines: what you support (systems/users), your strongest outcomes, and what you want next.

SUPPORT HIGHLIGHTS
- [time-to-resolution] improved via [change] (process/tooling)
- [automation] that reduced recurring tickets
- [reliability] improvements (monitoring, runbooks) with a verifiable outcome

EXPERIENCE
[Company] — [Role] · [Period] · [City/Remote]
- Outcome + context + approach + result (SLA, incidents, MTTR)
- Ownership (runbooks, monitoring, escalations, access control)
- Automation (scripts, self-service, documentation)

[Company] — [Role] · [Period]
- 2–4 bullets

SKILLS
Systems: …
Networking: …
Scripting: …
Tools: …
Process: …

EDUCATION & CERTIFICATIONS
[University / Course] — [Period]
[Certification] — [Year]