Job Description - Network surveillance, 1st level restoration and preventative maintenance; - Monitor, perform troubleshooting, fault acknowledgement and fault analysis; - Maintain the service delivery level within the agreed SLAs; - Interpret / understand technical information and prepares technical documentation; - Controls and manages technical situations in a calm and professional manner; - Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident; - Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix; - Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet; - Monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network, both reactive as preventive; - Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team Leader. Qualifications - Experience or studies in telecom field; - English and French – conversational proficiency; - Ability to create constructive relationships, influence, and communicate to multiple -stakeholders, including client management; -Able to collect, classify and interpret information. Additional Information Company Description We are looking for a 1st Level Assurance Engineer with French for one of our partners based in Bucharest, a multinational networking and telecommunications company.