About the job The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes. We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. This role requires working during night, from 18:00 to 02:30 AM. What you will be doing, your legacy: - Respond to incoming customer cases and inquiries via the SFDC ticketing system. - Gather key technical details from customers to assist in troubleshooting. - Perform initial investigation steps using internal documentation, tools, and knowledge base. - Validate customer entitlement and licensing, including system IDs (SIDs) and license key registration. - Assist in adding, updating, or verifying licensed systems and users tied to customer subscriptions. - Collaborate with internal teams to ensure license usage aligns with customer contracts. - Document case details, actions taken, and resolution steps in the ticketing system. - Escalate unresolved or complex issues to Level II/III engineers. - Support senior engineers in issue investigations, testing, and customer follow-up. - Suggest or draft updates for the internal knowledge base. - Participate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals. Requirements: - 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome). - Basic understanding of IT concepts such as operating systems, networking, and enterprise applications. - Strong communication and problem-solving skills. - Ability to learn quickly and follow structured troubleshooting processes. - Comfort working with ticketing systems and documenting technical interactions. - Interest in developing skills in SAP, enterprise security, and Onapsis products Desired skills or interests in: - Familiarity with Linux OS basics. - Exposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure). - Experience in license or entitlement validation processes. - Understanding of ITIL concepts or ITSM frameworks. What we offer: - A launchpad to build your career in enterprise application security. - Hands-on mentorship from experienced support engineers. - Opportunities for professional development and certification. - A collaborative, high-achievement culture. - Competitive compensation and benefits. Location: Onapsis is establishing a new development center in Bucharest. This is a hybrid role (1-2 days per week from the office), so candidates must be commutable to Bucharest. This role requires working during night, from 18:00 to 02:30 AM. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on LinkedIn (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit https://www.onapsis.com (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). #LI-AC1 #LI-Hybrid

About the job The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes. We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. What you will be doing, your legacy: - Respond to incoming customer cases and inquiries via the SFDC ticketing system. - Gather key technical details from customers to assist in troubleshooting. - Perform initial investigation steps using internal documentation, tools, and knowledge base. - Validate customer entitlement and licensing, including system IDs (SIDs) and license key registration. - Assist in adding, updating, or verifying licensed systems and users tied to customer subscriptions. - Collaborate with internal teams to ensure license usage aligns with customer contracts. - Document case details, actions taken, and resolution steps in the ticketing system. - Escalate unresolved or complex issues to Level II/III engineers. - Support senior engineers in issue investigations, testing, and customer follow-up. - Suggest or draft updates for the internal knowledge base. - Participate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals. Requirements: - 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome). - Basic understanding of IT concepts such as operating systems, networking, and enterprise applications. - Strong communication and problem-solving skills. - Ability to learn quickly and follow structured troubleshooting processes. - Comfort working with ticketing systems and documenting technical interactions. - Interest in developing skills in SAP, enterprise security, and Onapsis products Desired skills or interests in: - Familiarity with Linux OS basics. - Exposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure). - Experience in license or entitlement validation processes. - Understanding of ITIL concepts or ITSM frameworks. What we offer: - A launchpad to build your career in enterprise application security. - Hands-on mentorship from experienced support engineers. - Opportunities for professional development and certification. - A collaborative, high-achievement culture. - Competitive compensation and benefits. Location: Onapsis is establishing a new development center in Bucharest. This is a hybrid role (1-2 days per week from the office), so candidates must be commutable to Bucharest. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on LinkedIn (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit https://www.onapsis.com (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). #LI-AC1 #LI-Hybrid

About the job Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available. We’re seeking a skilled Senior Technical Support Specialist - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. What you will be doing, your legacy: - Serve as the primary technical contact for complex customer issues escalated from Level I Support. - Perform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules. - Reproduce and isolate product issues in lab environments to confirm product behavior and determine root cause. - Analyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems. - Provide technical guidance to customers on product configuration, deployment, and best practices. - Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira. - Maintain ownership of escalated cases through resolution, ensuring timely communication and adherence to SLAs. - Contribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues. - Assist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques. - Participate in on-call rotations to support critical production incidents. Requirements: - 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments. - Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts. - Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL). - Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman). - Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent). - Excellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions. - Self-motivated, organized, and able to manage multiple complex cases simultaneously. Desired skills or interests in: - Experience with cloud environments (AWS, Azure, GCP). - Exposure to cybersecurity tools, vulnerability management, or compliance frameworks. - Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components. - Understanding of ITIL or ITSM frameworks. - Prior experience mentoring or training junior technical staff. What we offer: - A launchpad to build your career in enterprise application security. - Hands-on mentorship from experienced support engineers. - Opportunities for professional development and certification. - A collaborative, high-achievement culture. - Competitive compensation and benefits. Location: Onapsis is establishing a new development center in Bucharest. so candidates must be commutable to Bucharest. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on LinkedIn (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit https://www.onapsis.com (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). #LI-AC1 #LI-Hybrid

About the job Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available. We’re seeking an experienced Network Support Specialist (L3) to join our global Technical Support team. This role serves as the escalation point for complex product, infrastructure, and SAP-related issues. You’ll act as a subject matter expert on Onapsis Assess, Defend, Control, and Comply modules, collaborating closely with Engineering and Product teams to drive deep technical resolutions and continuous improvement. What you will be doing, your legacy: - Own the investigation and resolution of complex technical issues escalated from L3 Support or field teams. - Perform advanced troubleshooting across SAP, database, network, and application layers using Onapsis modules. - Provide advanced network troubleshooting and analysis, including packet inspection, routing issues, firewall policy validation, VLAN communication problems, and connectivity failures across distributed SAP landscapes. - Validate and guide customers through network architecture requirements, including port usage, TLS/SSL settings, load balancer behavior, and reverse-proxy configurations for Onapsis deployments. - Reproduce customer issues in lab or staging environments to isolate root causes and confirm product behavior. - Collaborate with Engineering to validate, document, and prioritize product defects or enhancements in Jira. - Advise customers on product deployment architecture, system hardening, and integration best practices. - Develop and maintain deep technical content in the internal knowledge base and Confluence pages. - Contribute to proactive support initiatives, such as health checks, automation, and diagnostic tool development. - Participate in customer meetings or escalations representing Support as the technical authority. Requirements: - 2–3+ years of experience in enterprise technical support, system engineering, or product operations. - Expertise in Linux/Windows administration, network troubleshooting, and log analysis. - Solid networking skillset, including understanding of TCP/IP stack, DNS, DHCP, VPNs, routing protocols, firewalls, proxies, NAT, subnetting, and interpreting packet captures (Wireshark/tcpdump). - Ability to diagnose network-related failures impacting systems, Onapsis agents, scanners, connectors, and distributed deployments. - Experience collaborating with customer network teams to validate architecture, identify misconfigurations, and align Onapsis requirements with enterprise networking policies. - Proficiency with scripting or automation (Python, Bash, PowerShell). - Solid understanding of application and infrastructure security principles. - Experience working with complex customer IT environments and cross-functional technical teams. - Hands-on experience with ticketing and defect-tracking systems (Salesforce, Jira, etc.). - Proven track record of owning critical issues from start to finish, including customer communication and RCA delivery. Desired skills or interests in: - Experience in SAP Basis administration, database tuning, or code analysis (ABAP, Java). Knowledge of Onapsis Assess, Defend, or Control modules. - Understanding of CI/CD and cloud environments (AWS, Azure, GCP). - Familiarity with cybersecurity, vulnerability management, or compliance frameworks (ISO 27001, NIST). - ITIL or ITSM certification preferred. - Experience leading technical bridges or customer war rooms. - Experience with enterprise firewall management (Palo Alto, Fortinet, Cisco ASA) - Network performance troubleshooting (latency, jitter, packet loss root cause) - Deep packet analysis expertise beyond basics (TLS handshake, MTU/MSS issues) - Experience with VPN tunnels, SASE, Zero Trust networking - Strong background in SAP landscapes (ERP/ECC, S/4HANA, BTP) and related components. What we offer: - A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows. - A unique culture of high achievement and teamwork. - Supportive and humble colleagues are the space's top problem solvers and innovators. - Financial security through competitive compensation and incentives. Location: Onapsis is establishing a new development center in Bucharest. This is a hybrid role (1-2 days per week from the office), so candidates must be commutable to Bucharest. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on LinkedIn (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit https://www.onapsis.com (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). #LI-AC1 #LI-Hybrid

About the job Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available. We’re seeking a skilled Senior Technical Support Specialist - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. This role requires working during night, from 18:00 to 02:30 AM. What you will be doing, your legacy: - Serve as the primary technical contact for complex customer issues escalated from Level I Support. - Perform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules. - Reproduce and isolate product issues in lab environments to confirm product behavior and determine root cause. - Analyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems. - Provide technical guidance to customers on product configuration, deployment, and best practices. - Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira. - Maintain ownership of escalated cases through resolution, ensuring timely communication and adherence to SLAs. - Contribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues. - Assist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques. - Participate in on-call rotations to support critical production incidents. Requirements: - 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments. - Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts. - Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL). - Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman). - Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent). - Excellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions. - Self-motivated, organized, and able to manage multiple complex cases simultaneously. Desired skills or interests in: - Experience with cloud environments (AWS, Azure, GCP). - Exposure to cybersecurity tools, vulnerability management, or compliance frameworks. - Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components. - Understanding of ITIL or ITSM frameworks. - Prior experience mentoring or training junior technical staff. What we offer: - A launchpad to build your career in enterprise application security. - Hands-on mentorship from experienced support engineers. - Opportunities for professional development and certification. - A collaborative, high-achievement culture. - Competitive compensation and benefits. Location: Onapsis is establishing a new development center in Bucharest. so candidates must be commutable to Bucharest. This role requires working during night, from 18:00 to 02:30 AM. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on LinkedIn (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit https://www.onapsis.com (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). #LI-AC1 #LI-Hybrid