At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Team Overview: The Internal Audit team is transforming its assurance capabilities to focus on continuous monitoring, auditing and predictive risk insights. We are a technical, forward-looking function responsible for designing and deploying automation, advanced analytics, and AI agents to provide continuous assurance and objective value across the business. Responsibilities: - Design, build, and maintain full-stack web applications that deliver continuous auditing capabilities to internal stakeholders. - Develop, deploy, and maintain AI-enabled workflows and agents for evidence collection and anomaly surfacing, utilizing tools like Google AI Studio. - Write, test, and maintain robust scripts (Python, SQL) for data extraction, manipulation, automated control testing, and data quality validation across source systems. - Maintain and optimize existing continuous monitoring infrastructure built using Workiva Chains and Wdata for financial and operational controls. - Write clean, scalable code across the entire stack, primarily using TypeScript for the front end and Python for the back end. - Manage the deployment lifecycle for all automations, ensuring code integrity, establishing observability, and owning the CI/CD process via GitHub. - Develop APIs and connectors to source systems (e.g., ERP, HRIS) and design code-based control tests (Python, SQL). - Partner with auditors as a Technical SME to interpret control objectives and ensure automation accuracy. - Produce concise engineering documentation (readme/runbooks), not traditional audit workpapers - Strong written and verbal English language skills are essential. WHO YOU ARE You are a pragmatic, full-stack software engineer who is passionate about applying technical expertise to solve complex risk and compliance challenges. You thrive in an environment where your outputs are code, and you are eager to take ownership of both building and maintaining mission-critical tools. Required Qualifications: - 3–5 years of experience building automation or data solutions in production (software engineering, data engineering, or internal tools). - Demonstrated experience in full-stack development using Angular, TypeScript, and Python. - Demonstrated experience deploying LLM-backed features and building/maintaining AI workflows. - Demonstrated experience with Git and GitHub for version control and implementing CI/CD pipelines. - Demonstrated experience maintaining and troubleshooting Workiva Chains and Wdata continuous monitoring pipelines. - Strong Python and SQL skills (performance-aware queries, modular code, unit tests). - Experience integrating REST/Graph APIs and working with JSON payloads at scale. Preferred Qualifications (Nice-to-Haves): - Experience developing and deploying applications on Google Cloud Platform (GCP) (e.g., Cloud Run, CloudSQL, BigQuery). - Familiarity with SOX/ITGC concepts; ability to reason about audit evidence, completeness, and accuracy. - Security/IAM Basics: practical experience with least-privilege, service accounts, and data protection concepts. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here (https://www.braze.com/company/careers/how-we-hire#benefit-section). More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see ourCandidate Privacy Policy (https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO As a Platform Customer Success Manager, you will be a vital part of our Global Customer Support Team, working closely with agile, technology-focused brands to maximize the value of their Braze investment. You'll be a key resource, providing expert guidance and solutions to inbound customer inquiries, fostering product adoption and growth, and shaping the future of our customer support strategy. Your responsibilities will include: - Driving increased product adoption across a variety of accounts, enabling clients to effectively utilize Braze and achieve their desired outcomes. - Serving as a primary point of contact for inbound customer inquiries via email and other channels, providing timely and insightful solutions. - Becoming a trusted Braze product expert, mastering the dashboard and integration processes to empower clients to master the product. - Maintaining a high level of product knowledge and staying up-to-date with new features and best practices. - Collaborating effectively with Account Managers, Customer Success Managers, Technical teams, and other cross-functional teams to deliver seamless and exceptional customer experiences. - Contributing to the ongoing improvement of processes, internal enablement, and support strategies to optimize customer support. - Proactively identifying opportunities to enhance customer satisfaction and drive product adoption. - Working a hybrid schedule, including three days per week in the Bucharest office. Please note this job description does not cover every duty you may need to undertake, you may be asked by your manager to handle other reasonable responsibilities commensurate with the role. WHO YOU ARE - 2-3 years of work experience, ideally supporting a technical product, with a strong preference for SaaS experience. - Excellent communication skills and a customer-centric attitude. - High level of intellectual curiosity and a passion for continuous learning. - Strong problem-solving skills and the ability to think critically and creatively. - Ability to effectively manage and prioritize a high volume of customer inquiries and escalations, ensuring timely resolutions and clear communication with internal and external stakeholders. - Ability to remain calm and collected under pressure. - Team player with a willingness to collaborate and contribute to team goals. - Demonstrates a strong growth mindset, actively seeking opportunities to learn, expand knowledge, and understand the impact of their work on others. - Contributes to a culture of feedback by actively giving, receiving, and acting on feedback to drive individual and team improvement. - Talent for synthesizing complex technical concepts and communicating them clearly to diverse audiences. - Domain knowledge of two or more of the following: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or Basic Programming (HTML, SQL, etc.). - Strong written and verbal English skills are essential. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here (https://www.braze.com/company/careers/how-we-hire#benefit-section). More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see ourCandidate Privacy Policy (https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Field Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will: - Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration - Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components - Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms - Contribute to shaping Braze's product strategy and roadmap through customer-facing insights and technical expertise - Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success WHO YOU ARE - Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred - Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred - Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment - Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions - Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms - Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value - Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions - Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow - Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here (https://www.braze.com/company/careers/how-we-hire#benefit-section). More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see ourCandidate Privacy Policy (https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Platform Security Engineers (PSEs) focus on securing the internal infrastructure and platform systems that power our development and production environments. Working at the intersection of engineering and security, PSEs design, implement, and maintain scalable security controls across Kubernetes, AWS, Azure, MongoDB, CI/CD pipelines, and more. They work closely with the Platform Engineering, Infrastructure, and GRC teams to ensure our systems meet regulatory and audit requirements (e.g., SOX, SOC 2) and that controls are practical and robust. PSEs also own the integration and configuration of SIEM log sources, ensuring high-quality visibility into system activity. In addition, PSEs manage and deploy security tooling requested by the central Security team, including endpoint protection, cloud access security brokers (CASBs), and monitoring agents (e.g., CrowdStrike, Zscaler). They are responsible for both the technical configuration and platform-level deployment of these systems. PSEs are hands-on engineers who treat security as an engineering discipline, prioritizing automation, testing, observability, and scalability in everything they build. WHAT YOU'LL DO Security Control Implementation - Design and implement platform-level security controls that align with compliance and business risk. - Own onboarding of infrastructure and services into the company’s SIEM platforms (e.g., Elastic, Datadog). - Automate security guardrails via CI/CD pipelines, infrastructure-as-code, and policy-as-code systems. - Implement and validate Kubernetes security controls (e.g., network policies, RBAC, PSP/OPA/Gatekeeper). - Improve access controls, secret management, encryption configurations, and logging across services. Security Tooling Deployment - Deploy and manage security tools and agents (e.g., CrowdStrike, Zscaler) across platform systems. - Partner with the central Security team to validate tooling requirements and ensure coverage across relevant infrastructure. - Automate deployment, configuration, and updates of security tools using infrastructure-as-code and scripting. Collaboration with Internal Teams - Partner with Platform and Infrastructure teams to design secure-by-default solutions. - Translate security and compliance requirements into technical designs and implementations. - Collaborate with GRC, Audit, and Application Security teams to support evidence collection and remediation. Observability and SIEM Integration - Maintain and expand logging pipelines from infrastructure services into the SIEM. - Configure log sources, normalize events, and enable alerting on anomalous behaviors. - Support compliance evidence requirements by maintaining visibility and audit logs across key systems. Incident Readiness and Tooling - Develop and maintain tooling to identify misconfigurations, insecure defaults, or policy drift. - Participate in incident response activities as needed, contributing platform-level insights. - Ensure systems are observable, audit-ready, and continuously improving from post-incident learnings. WHO YOU ARE Experience - 3+ years in cloud security, DevSecOps, infrastructure security, or platform engineering roles. - Hands-on experience implementing controls in cloud-native environments (e.g., AWS, Azure, Kubernetes). - Experience working with compliance-driven controls (e.g., SOX ITGC, SOC 2, ISO 27001). Skills - Proficient in infrastructure-as-code and CI/CD tooling (e.g., Terraform, Helm, Jenkins, GitHub Actions). - Familiarity with logging and SIEM platforms (e.g., Elasticsearch, Datadog, Splunk, Fluentd). - Experience deploying and configuring security tools like endpoint detection and response (EDR) or CASB. - Comfortable writing secure automation and scripts (Python, Go, or similar). - Strong understanding of Kubernetes security controls and best practices. - Ability to assess risk and prioritize mitigation efforts pragmatically. Mindset - Security-focused but enablement-oriented — you help teams move faster, not slower. - Proactive and curious — you seek to understand systems deeply and improve them continuously. - Collaborative communicator — able to explain security decisions to technical and non-technical audiences. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here (https://www.braze.com/company/careers/how-we-hire#benefit-section). More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see ourCandidate Privacy Policy (https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As our customer base continues to grow with the excitement around BrazeAI, we’re expanding our team! Join our Field Data Scientist group of creative technical experts who partner with customers to ensure their success. In this role, you will: - Collaborate with customer Analytics/BI teams and Braze colleagues on implementations, including use case definition, data integration, pipeline setup, and ML model configuration - Extend product capabilities by improving architecture and developing reusable data pipelines, APIs, and components - Work closely with the RL pipeline development team to refine and advance our reinforcement learning (self-learning) algorithms - Contribute to shaping Braze's product strategy and roadmap through customer-facing insights and technical expertise - Provide ongoing technical expertise to ensure successful adoption, measurable outcomes, and long-term customer success WHO YOU ARE - Education: Bachelor’s degree in Computer Science, Data Science, Mathematics, Engineering, or a related field required; Master’s or PhD in a relevant technical discipline preferred - Experience: 3–5+ years of hands-on experience as a Data Scientist, Machine Learning Engineer, or similar role working with large-scale data and production environments. Experience in customer-facing or consulting roles is strongly preferred - Strong technical expertise: Proficient in Python (Pandas) and core ML libraries (TensorFlow, Keras, scikit-learn, CatBoost, XGBoost). Skilled in SQL for querying/manipulating datasets, with experience in machine learning pipelines and model deployment - Engineering best practices: You write well-structured, modular, documented code; follow strong development practices (Git, CI/CD, testing frameworks, type-hinting, code reviews); and can build scalable, maintainable solutions - Nice-to-have skills: Experience with DevOps tools (Airflow, Kubernetes, Terraform, GCP), data integration/ETL and pipeline optimization, or reinforcement learning algorithms - Customer collaborator: Comfortable working directly with clients and cross-functional teams, aligning stakeholders, and translating technical concepts into clear business value - Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions - Continuous learner: You stay current with industry trends, explore new tools/technologies, and thrive in environments that push you to grow - Clear communicator: Able to explain complex technical ideas persuasively to both technical and non-technical audiences WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here (https://www.braze.com/company/careers/how-we-hire#benefit-section). More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see ourCandidate Privacy Policy (https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.