Job Description We are seeking a Power BI Developer with a strong foundation in data analysis and visualization, who is beginning to explore the integration of Artificial Intelligence into professional environments. The successful candidate will be responsible for structuring and modernizing the exploitation of performance data within a remote IT support service center. This includes developing dashboards, automating reporting processes, and potentially integrating AI-powered tools to enhance decision-making and operational efficiency. A set of already developed products is already available for French activity and would require to be adapted for Romania activity and development in an agile approach. Key Responsibilities: - Design, develop, and maintain Power BI dashboards to monitor and analyze service center performance. - Structure and optimize data flows from various operational sources (Service Desk, Field Support, Logistics, etc.). - Implement automation solutions using Power Automate and other Microsoft tools to streamline reporting and data management. - Collaborate with operational teams to identify KPIs and ensure data relevance and accuracy. - Ensure data governance and compliance with internal and client security standards. - Communicate findings and recommendations clearly to stakeholders, including senior management and cross-functional teams. Qualifications - Minimum 3 years of experience in a similar role. - Proven expertise in Power BI, including advanced dashboard development, DAX, and data modeling. - Understanding of the Microsoft services environment. - Ability to document, design and model solutions and explain, present and discuss with internal and external teams. - Basic knowledge of main ITSM on the market (e.g. ServiceNow, EasyVista, Jira, …) are considered a strong asset. - Good communication skills; fluent English (oral & written) required. - Must be detail oriented, and able to work independently and self-prioritize tasks. Additional Information 🎁 What we offer: - Performance bonus - Expense account for holidays - Meal tickets and gift vouchers - Training opportunities - Regina Maria medical package - Extra vacation days - Fruits on the house What about choosing much more than a job? #AJobThatMakesSense All our positions are open to people with disabilities Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals. Everience Romania is present in Timisoara since 2013 and received 2019 the 1st prize for High Tech companies in the local market. Our main activities: - Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications - IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 - BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization Choose a job that makes sense among our current opportunities