Job Description Our client, a banking institution in Germany’s financial sector, operates a large estate of physical and virtual workplace endpoints and is seeking external support focused on Windows software packaging, Microsoft 365 and Microsoft Intune to support, manage, and optimize endpoint and user environments. Responsabilities: - Software Packaging & Deployment: Package, deploy and maintain applications for Windows and macOS. Use PowerShell App Deployment Toolkit (PSADT) for custom configurations and scripted deployments. Ivanti DSM knowledge is also needed. - Workflow & Lifecycle Management: Oversee the full application lifecycle: packaging, testing, controlled rollouts, monitoring, and post-deployment support (2nd/3rd level). Ensure proper validation with application owners and maintain documentation in the central knowledge base. - Endpoint & User Operations: Responsible for handling IT support tickets, troubleshooting and enrolling devices in Intune, managing user onboarding/offboarding, cleaning up devices for leavers, and providing clear communication and support to end users. - Application, Policy & Deployment Management: Packages, deploys, and tests M365 Apps, Outlook, and other applications, creates and maintains Intune policies and configurations, and ensures stable, compliant deployments across managed devices - Reporting, Licensing & Optimization: Creates and resolves Intune and certificate-related reports, manages Microsoft 365 licenses, proposes cost-optimization initiatives, and documents processes through clear technical documentation and KB articles. Qualifications Must Have: - Proven experience in software packaging and deployment in enterprise environments. - Strong expertise in Windows packaging, including PowerShell scripting (PSADT) and Ivanti DSM. - Experience managing the full application lifecycle (packaging, testing, deployment, post-deployment support). - Hands-on experience with Microsoft Intune (device enrollment, policies, troubleshooting) - Knowledge of Microsoft 365 licensing and basic cost optimization - Strong user communication and documentation skills - Strong organizational and prioritization skills; experience working in agile environments. - Proficiency in English, both written and spoken. Nice to have: - Familiarity with mobile device management (MDM) and automation tools. - Previous experience in financial-banking sector workplace management. - German languange Additional Information At Accesa you can: Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. - Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. - Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. - Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. - Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests. Company Description Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.