We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results. More than 6000 colleagues are part of eMAG Teams. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster! Product Manager (Consumer Services Team) What you’ll have to do: - Own the end-to-end product lifecycle - from ideation and concept validation to launch and continuous iteration. - Define and manage the product roadmap for your area, ensuring alignment with overall business goals and seamless integration with other product lines. - Drive strategic product decisions based on customer needs, market potential, and financial impact. - Lead product discovery initiatives to validate ideas, uncover user problems, and identify new opportunities for growth. - Improve data visibility and conversion funnels by partnering with data analysts and UX designers to uncover actionable insights. - Collaborate closely with data, marketing, finance, and web & mobile teams to understand user behavior and inform product positioning. - Develop and prioritize the product backlog using both qualitative and quantitative data. - Monitor performance through defined KPIs and adjust product strategy based on measurable outcomes. - Gather user feedback from multiple sources - interviews, support channels, analytics - to inform product improvements. - Track feature adoption and performance post-launch, iterating to enhance user experience and business impact. - Ensure all solutions meet internal standards for performance, security, and scalability. - Manage communication with business and technical stakeholders to ensure alignment and transparency throughout the product lifecycle. - Identify, anticipate, and mitigate risks or blockers that could impact product success. What makes you a good fit: Experience and Background - Minimum 5 years of experience in product management, ideally within digital marketplaces. - Proven track record of delivering successful web-based products in agile, cross-functional environments. - Strong data skills, with the ability to extract insights from data analytics and transform them into actionable product decisions. - Experience designing or optimizing onboarding journeys, particularly in complex environments where users need to be guided across multiple tools, actions, or roles. - Strong business and technical analysis skills, with the ability to engage with internal teams to understand business requirements and deliver technical solutions based on them. Soft Skills and Communication - Excellent written and verbal communication in both Romanian and English. - Skilled in stakeholder alignment and communication across departments such as Engineering, UX, Support, Commercial, and Marketing. - Experience presenting roadmaps and product updates via tools like Google Slides or PowerPoint to both technical and non-technical audiences. - Ability to facilitate cross-functional workshops or working sessions using tools like Miro or Lucidspark. What we’ve prepared for you: - Medical subscription: Medicover, MedLife or Regina Maria. - A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, Fashion Days, Therme and Genius, membership to different gyms or even professional development classes. - Different discounts from our partners: banking, mobile, dental medicine or wellness. - Access to the Bookster library and free credits on the Hilio psycho-emotional health platform. - An accelerated learning environment, with access to over 100.000 curated online resources and platforms, learning academies and development programs. - New headquarters, where sleek design, natural light, and versatile spaces create an energizing and comfortable environment for hybrid work. Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details! Also, here (https://teams.emag.ro/politica-de-confidentialitate/) you can find our confidentiality policy if you want to consult it.